Scotlynn Job Board
IT Support Specialist
Description
Please note this is an onsite position - eligible candidates must be able to reliably commute to our office in Vittoria, ON for this position.
With the continued growth in the industry, Scotlynn is currently hiring an IT Support Specialist at our Corporate Office. This position will also be responsible for managing support for telephone and communication systems as well as software imaging, patch management and networking.
ABOUT US
Scotlynn is a multinational produce grower and transportation provider specializing in time-sensitive refrigerated products. Every aspect of our operation highlights our passion for doing it better – our attention to detail, our open communication, our state-of-the-art equipment, and our comprehensive farming procedures.
THE ROLE
The IT Support Specialist position is responsible for front-line IT Support tasks for all Scotlynn offices and locations across North America. We are looking for a candidate with a willingness to learn, an interest in technology and strive for growth in the role.
The IT Support Specialist position will provide support through the Information Technology Help Desk for our LOB applications.
This role could also known as: Technical Support Specialist or Help Desk Technician.
ABOUT YOU
Successful Scotlynn Candidates Have:
- Three-year Community College or University program in computer science or technology studies, or equivalent
- One to two years of IT experience, or equivalent
- A willingness to continue to develop your customer service skills during your interactions with end-users
- Be resourceful in problem-solving with your analytical, research and problem-solving skills
- Technical skills in computer systems including desktop hardware, Microsoft Windows, Microsoft Office and other business applications
- Valid Ontario driver’s license and access to a reliable vehicle
- Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health & Safety
HOW YOU’LL SUCCEED WITH SCOTLYNN
- Provide analysis, diagnosis, and resolution of end-user issues via the IT Help Desk ticketing system both locally and remotely
- Monitor, respond and escalate IT issues to the appropriate staff member
- Provide technical support for various communication systems including VoIP phone system, voicemail, and cellular systems
- Installation, maintenance and support of corporate workstations and peripherals
- Assist providing staff training on Microsoft Office 365, Windows, SharePoint and other corporate I.T. systems
- User creation, delegation, and lifecycle management
- Planning, ordering, installing, monitoring, and reviewing contracted work by outside agencies
- Keep current on changes and innovative technology developments
- Manage corporate workstations and accounts through Active Directory, deployment software and other tools
- Manage IT asset inventory
- Collaborate on documentation of internal IT processes and end-user procedures
WHAT WE OFFER
- Competitive Benefits Plan and Employee and Family Assistance Plan
- $45,000 starting salary
- Full gym access with personal trainer
- Corporate chef providing healthy meal options
- Opportunities to strengthen local communities through “Community Volunteer Program” initiatives
- Rewarding, collaborative and lively workplace culture
- Paid Time Off
YOUR COMMITMENT
- This is a full-time, permanent role
- Work in office from 8am – 5pm, Monday – Friday
- Flexibility to work off standard business hours.
- Some evenings and weekend work may be required
HOW TO APPLY
Interested in the role or want to learn more? Submit your application online. Our team will contact applicants that have been selected for an interview.
Additional Information
Scotlynn is an equal opportunity employer and will seek to accommodate the needs of individuals with disabilities in a manner that most respects their dignity. Accommodations are available on request for candidates taking part in all aspects of the selection process. For any questions or accommodation requests, please reach out to our onboarding team at can.hiring@scotlynn.com or 1-800-263-9117 ext 2535. All candidates are encouraged to apply.
Compensation
$45,000.00 per year